When will my order be processed?
Most orders are processed within one to three days of order placement. When items are backordered, but are expected, your credit card will still be charged and the order will be shipped as soon we receive the product. You will receive an e-mail confirmation of your order shortly after placing the order.

When will my order ship?
Shipping is based on availability of the products ordered.  Most in stock items will ship the next business day.

Please allow additional time for:

personalized items including items engraved, embroidered and printed
all favors
wedding stationery
custom flower girl baskets
custom ring bearer pillows
custom guest book and pen sets
custom unity candles
custom gift card boxes
bouquet jewelry
monogram cake tops
cake jewelry


What if I need my order quickly?
If you need an item earlier than 3 weeks, please note your need by date in the comments section.  We will contact you if we cannot fulfill the order or if rush shipping will be required. If your order cannot be fulfilled, your credit card will be refunded within seven days.


How do you ship my order?
We ship all our merchandise through either USPS or UPS. Some orders may ship directly from the manufacturer.

Please enter correct and complete shipping addresses, including apartment or suite numbers. We are not responsible for delays caused by incorrect shipping addresses or packages left at customers' doors.



When will my credit card be charged?
Your credit card will be charged when your order is processed. When items are backordered, but are expected, your credit card will still be charged and the order will be shipped as soon we receive the product.


How will I know when my order ships?
You will receive an e-mail confirmation with tracking information when your order ships.


What are your shipping rates?
Shipping Rates are calculated as follows:

Order Total: $0.00-$25.00 Shipping Charge: $ 5.95

Order Total: $25.01-$75.00 Shipping Charge: $ 8.95

Order Total: $75.01-$124.99 Shipping Charge: $ 10.95

Order Total: $125.00 Shipping Charge: FREE

Alaska/ Hawaii and Puerto Rico and all international shipping require additional shipping charges.  You will be contacted.

Special shipping charges may apply on heavy weight items.  Please call for additional rates on these items.


What is your cancellation policy and can I make changes to my order?
Once an order is placed it is considered final and cannot be canceled. Changes can only be made with approval from Unveiled. If we cannot fulfill an order in the time frame stated on our site, you will be notified and given the option to cancel your order.


What is your return policy?
Custom items are not returnable, these items include:

personalized items including items engraved, embroidered and printed
all favors
wedding stationery
custom flower girl baskets
custom ring bearer pillows
custom guest book and pen sets
custom unity candles
custom gift card boxes
bouquet jewelry
monogram cake tops
cake jewelry

Sale items are not returnable and are considered a final sale.

If you would like to return stock items, please contact us within 5 days from receipt of your shipment. Email us at ido@unveiledbridal.com to receive a return authorization number that you will include with your returned items.  Items must then be shipped back to Unveiled Bridal within 5 days of when the return authorization is issued.

Please include the order number of your purchase, your name and the item number with a description of the product being returned.

The item being returned should be in new condition, unworn and returned in the same condition and packaging as it was sent.
 
Please ship your return to:
 
Returns
Unveiled Bridal
1513 Cypress St
Walnut Creek, CA  94596

Once we have received your return, we will process your refund within 7 business days. Shipping charges from Unveiled Bridal and returning to Unveiled Bridal will not be refunded.


What are your payment methods?
All payments are in US dollars. We accept Visa, MasterCard, Discover and American Express. No personal checks or COD’s. If you would prefer to place your order over the phone, please call us at 925.944.0132 during store hours.


Do I pay sales tax?
We will collect applicable sales tax on all orders processed with a California address. All other states are exempt from California sales tax.


How do I contact you if I have more questions?
Please e-mail us at ido@unveiledbridal.com or call us during store hours at 925.944.0132.


Questions?

Please e-mail us at ido@unveiledbridal.net or call us during store hours at 925-944-0132.

COPYRIGHT STATEMENT
This website is owned and operated by Unveiled Bridal, LLC. All site content, photography and text are owned and controlled by Unveiled Bridal, LLC. The site and its contents are intended for personal use. Any use or reproduction of this website for other than personal use is prohibited without prior written request from Unveiled Bridal, LLC.

DISCLAIMERS
Unveiled Bridal, LLC has made every effort to correct defects and protect users from harmful elements such as viruses, however this is not guaranteed. Visitors to this site are subject to the terms and conditions set forth in this notice and use the site at their own risk. Unveiled Bridal, LLC is not liable for damages of any kind related to the use of this site to the inability to use this site.

PRODUCT DISPLAY
Unveiled Bridal, LLC has made every effort to display our products as accurately as possible. However, product colors as they are displayed on your monitor are subject to the color capabilities of your computer monitor. Unveiled Bridal, LLC cannot be held responsible for the limitations of your monitor nor guarantee that your monitor’s display of color, texture or detail of the actual merchandise will be accurate.

WEBSITE ERRORS
Unveiled Bridal, LLC has made every effort to present the most accurate, current and reliable information on our website at all times. However, there may be times when information may be incomplete, inaccurate or contain typographical errors. Any type of error is completely unintentional and we apologize if an error should adversely affect your order. As a result, please be aware our content is “as is” and we make no claims on its accuracy, either expressed or implied. We reserve the right to amend error or product information at any time without prior notice.

SITE CHANGES
Our goal is to bring you current and quality wedding accessory items. We will add new items and delete out of season products. As a result it is possible that an item you saw previously may not be on our site the next time you visit. If this should happen, please contact us and we will do our best to find the item for you.

EXTERNAL LINKS
We include external links on our website. Unveiled Bridal, LLC is not responsible for the privacy policies or content at these sites.